Ep 073: Pat Kelahan – The Insurance Elephant –…
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Check out the latest episode of the Insurance Innovators Unscripted Podcast, where I speak with Pat Kelahan, aka The Insurance Elephant!
On this episode, we discuss:
- Innovating from the customer backwards
- Innovation focusing on backend functions instead of claims
- Insurance remaining a customer centric people business
- Understanding the expectation of servicing the customer
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